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BlueSky UC contact center for Microsoft Teams
BlueSky UC Contact Center for Microsoft Teams

The BlueSky Contact Center for Microsoft Teams Supervisor – Monthly Payment – Monthly Commitment Subscription License

$75.00

Modernize your operations and standardize all company communications on a single platform.

 

The BlueSky Contact Center (CC) for Microsoft Teams attributes at a glance:

  • Built on the Microsoft Teams stack: Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API
  • Simple to deploy and use: Enjoy a user-friendly UI and just one week from kick off to go live
  • Tailor-made: Designed and priced for small and midsize organizations
Features:

  • Live call wallboard: Monitor in real time the call load and agents’ performance to improve customer service and better decision making
  • Enhanced call reporting: Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting
  • The BlueSky CC Sidekick: Access call history, callbacks, caller ID, and screen pop with app integration to streamline support
  • Screen pop with application integration: Integrate your CRM and Support Desk systems to allow agents to resolve customer inquiries seamlessly
Category:

The BlueSky Contact Center for Microsoft Teams Frequently Asked Questions

What makes the BlueSky CC different from other platforms?

The BlueSky Contact Center was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms

The BlueSky CC was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the MS Teams environment, which makes collaboration between team members more effective and seamless.

 

The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via the Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.

The following data will be visible for agents through the BlueSky Contact Center Sidekick:

  • Call History
  • Callbacks
  • Caller ID
  • Leads
  • Tickets
  • Opportunities

The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.

Billing:

Monthly

License type:

Subscription

Commitment:

Monthly

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