The BlueSky Contact Center for Microsoft Teams Frequently Asked Questions
What makes the BlueSky CC different from other platforms?
The BlueSky Contact Center was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms
Is the BlueSky CC a native Contact Center for Microsoft Teams?
What is the BlueSky Contact Center Sidekick?
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via the Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.
The following data will be visible for agents through the BlueSky Contact Center Sidekick:
- Call History
- Caller ID
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.