Teams PowerPack – CX – Annual Payment – Annual Commitment
$4,800.00
Teams PowerPack – CX turns every conversation into a competitive advantage by connecting live caller data, caller insights, and intelligent routing in one place.
Key Benefits
- Stay on top of what’s happening in real time: See live call volume, team availability, and missed calls as they happen. Spot gaps, catch issues early, and adjust quickly, all from one dashboard
- Know who’s calling before you answer: Get instant pop-ups with caller details pulled from your CRM or helpdesk systems. Your team sees the context they need to respond faster and more personally
- Make sure every call goes to the right place: Route calls based on availability, skillset, or priority. High-value conversations reach the right team member without delays or rerouting
- Support more channels without more complexity: Handle voicemail and callback requests from the same system. Keep everything connected, even across locations and departments
Designed to work with your Microsoft Teams data
Features
Teams PowerPack – CX is built with native Microsoft Teams technology, like Azure Bot Services and Microsoft-grade security, so it’s just as secure as the rest of your Teams tools
- Real-time monitoring and Management
- Reporting & Analytics
- Call Routing & Distribution
- Customer Interaction
- CRM & Application Integration
Why Teams PowerPack?
- Native integration with Microsoft Teams for seamless reporting
- User-friendly interface designed for business, marketing, IT, and customer service teams
- Quick deployment and easy adoption, start seeing insights right away
Not ready to buy? Schedule a meeting with one of our experts to get assistance.
Description
Teams PowerPack – CX Frequently Asked Questions
What is Teams PowerPack – CX?
Teams PowerPack – CX transforms your Microsoft Teams Voice system into a customer experience engine. It gives your team real-time call data, displays key metrics on wallboards, and provides instant screen-pop customer information, all designed to help you deliver exceptional service.
What’s included in Teams PowerPack – CX for Microsoft Teams?
- Real-time dashboard: Monitor active calls, team availability, and service levels at a glance
- Smart call routing: Direct customers to the right person based on skills, urgency, or department
- Screen pop: Get instant pop-up with caller details pulled from your CRM or helpdesk systems
- CRM integration: Auto-display customer details (like call history) during calls through your helpdesk
- Voicemail: Never miss a follow-up with streamlined tools
How does Teams PowerPack – CX provide real-time insights?
Teams PowerPack – CX provides immediate, up-to-the-minute data on your customer interactions. This means you can see what’s happening with calls and users in real time, allowing you to quickly identify trends, manage call volumes, and proactively address issues to create a better customer experience.
What is screen-pop customer information, and how does it improve customer service?
Screen-pop customer information means that when a call comes in, relevant customer details automatically “pop” onto the agent’s screen. This could include their name, account history, or recent interactions from your CRM or other systems. This feature allows agents to instantly know who they’re talking to and why they’re calling, leading to more personalized, efficient, and satisfying customer interactions from the very first moment.
How is Teams PowerPack – CX secure within Microsoft Teams?
Teams PowerPack – CX is hosted entirely within Microsoft Azure, benefiting from the platform’s native integration with Microsoft Teams and its enterprise-grade security foundation.
Our solution follows Microsoft’s security best practices, including:
- Secure data transmission, using industry-standard encryption protocols for all communications in transit
- Strict identity management, with Multi-Factor Authentication (MFA) and conditional access to prevent unauthorized access
- Role-Based Access Control (RBAC) to ensure only the right people can access specific resources
- Real-time threat monitoring and alerts, powered by Microsoft Defender
By aligning with Microsoft’s Zero Trust principles, PowerPack – CX continuously verifies identity and enforces least-privilege access across all services.
Additional information
| Billing Term: | Annual |
|---|---|
| License type: | Subscription |
Related products
-
-
-
Microsoft Teams Phone Standard – Subscription License
$10.00 per user/month, paid yearly, annual commitmentThis product has multiple variants. The options may be chosen on the product page -
Microsoft Teams International Calling Plan (for SMB) – Subscription License
$12.00 per user/month, paid yearly, annual commitmentThis product has multiple variants. The options may be chosen on the product page