Teams PowerPack CDR – Annual Payment – Annual Commitment Subscription License
$479.88
Track Teams Voice calls with entry-level data that shows everything you want to know about each call, duration, and caller.
Key Benefits
- Call tracking, built into Microsoft Teams: Capture inbound and outbound calls by user, showing call time, duration, and type for clear visibility into Teams Voice usage
- Simple search and filters that save time: Find the call details you need quickly. Use intuitive filters to sort by user, call type, or timeframe
- Extended call history, available when you need it: Keep call records longer than Microsoft’s standard 30 days. View up to 90 days of historical data, with longer retention options available
- Included with BlueSky UC Direct Routing: Teams PowerPack – CDR is included when you use Direct Routing Services, at no extra cost when you use Direct Routing Services from BlueSky UC, our sister brand
30-day money back guarantee, volume pricing is available.
Teams PowerPack CDR Includes:
- Up to 20 users (User = Microsoft Teams Voice user with call report information)
- Tools to assess resource utilization, improve customer service, and streamline technical troubleshooting
Why Teams PowerPack?
- Native integration with Microsoft Teams for seamless reporting
- User-friendly interface designed for business, marketing, IT, and customer service teams
- Quick deployment and easy adoption, start seeing insights right away
Not ready to buy? Schedule a meeting with one of our experts to get assistance.
Description
Teams PowerPack – CDR FAQs
What are Call Detail Records (CDR), and why do I need them?
Teams PowerPack – CDR is like a logbook of every call, showing who called and how long it lasted:
- Keep records beyond Microsoft’s 30-day limit (up to 90 days or longer retention options available).
- Search past calls to resolve disputes or review performance.
- Track trends (e.g., missed calls spiking on a specific day).
Plus, with BlueSky UC’s Direct Routing plans, Teams PowerPack – CDR is available at no additional cost.
What is the data retention period for Teams PowerPack – CDR?
Extends Microsoft’s standard 30-day retention to 90 days by default, with options for longer retention periods. This ensures you maintain access to critical call records for quarterly reporting and compliance needs.
What are the key advantages over native Microsoft Teams call history?
Teams PowerPack – CDR solution provides:
- Extended call detail retention (3x longer than Microsoft’s default)
- Simple search and filtering capabilities
- Centralized access to organization-wide call records
- Easy way to review your call data
What technical requirements must we meet to implement this?
- An active telephony service through Microsoft Teams
- Administrator privileges to enable the add-on
- No additional hardware or software installations
How does Teams PowerPack – CDR applies to my organization?
- For Sales and Marketing teams: Assess individual and team performance to optimize strategies and increase conversion rates.
- For Customer Service teams: Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times.
- For IT teams: Manage, monitor, and troubleshoot call quality with detailed technical call reporting.
Additional information
| Billing Term: | Annual |
|---|---|
| Commitment: | Annual |
| License type: | Subscription |
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