Teams Power Pack – Call Analytics – Annual Payment – Annual Commitment Subscription License
$575.90
Turn Microsoft Teams call data into actionable insights that help your business plan smarter, respond faster, and deliver more consistent customer experiences.
Key Benefits
- Follow call patterns across your organization
Get a complete view of call volume and routing by user, queue, and auto attendant. Drill down by date, department, or team to identify trends and gaps. - See what happens during every call
Track detailed call flows—from wait time to end time—with context on call type, duration, status, and technical metrics. Uncover bottlenecks and improve performance. - Keep teams aligned with scheduled reports
Automate recurring reports delivered directly to inboxes, ensuring stakeholders stay updated without manual effort. - Extended call history
Go beyond Microsoft’s default 30-day retention with up to 90 days of historical data, plus options for longer retention when needed.
Includes the following:
- Up to 10 users and 1 queue included
- Scalable: Add more users/queues at a discounted rate
- 30-day money-back guarantee
Why Teams PowerPack?
- Native integration with Microsoft Teams for seamless reporting
- User-friendly interface designed for business, marketing, IT, and customer service teams
- Quick deployment and easy adoption—start seeing insights right away
Disclaimer: This product is available through monthly payments with an annual commitment. For complete details, please visit the official Teams Power Pack page.
Not ready to buy? Schedule a meeting with one of our experts to get assistance.
Description
Teams PowerPack – Call Analytics FAQs
What is Teams PowerPack – Call Analytics?
Teams PowerPack – Call Analytics helps you access detailed Teams Voice analytics and reporting across your organization. You can dissect call data by auto attendant, call queue, or specific users per department. This granular visibility is presented through an easy-to-use dashboard and intuitive call flow reports.
How do Call Analytics for Microsoft Teams help my business?
Teams PowerPack – Call Analytics turn call data into actionable insights, like:
- Which teams handle calls fastest (and who might need training)
- Peak call times to adjust staffing
How does call queue reporting work?
See what’s happening in your queues
- Call volume and wait times
- Missed calls and peak hours
- Agent performance
Example: Spot that 3pm has the most missed calls? Add more staff or adjust workflows.
What makes Teams PowerPack call reporting for Microsoft Teams better?
- No guesswork: Built only for Microsoft Teams, all data comes directly from your Teams environment
- Actionable insights: Reports highlight coaching opportunities (e.g., “Team A takes 30% longer to resolve calls”)
- Custom views: Filter by queue, time frame, or call type
- Extended call history, available when you need it: Keep call records longer than Microsoft’s standard 30 days. View up to 90 days of historical data, with longer retention options available as this is the main benefit
- Scheduled Reports: Ensuring you have the data you need exactly when you need it
What key call insights can I discover?
- Call patterns: Busiest times/days to optimize staffing
- Wait times: Identify teams that need process improvements
- Call flows: See where calls get stuck
Who in our company would benefit most from these insights?
Different teams get different value:
- IT Managers get the visibility they need to optimize Teams Voice performance without complex troubleshooting
- Customer Support Leaders can balance workloads, reduce wait times, and improve first-call resolution
- Sales Teams gain insights into call outcomes and prospect interactions to refine outreach strategies
- Operations Managers see the big picture of communication flows across departments
- Trainers identify specific coaching opportunities through concrete performance data
Does Teams PowerPack – Call Analytics support global time zones?
Yes! View data in any time zone, and track regional performance across locations.
Additional information
| Billing Term: | Annual |
|---|---|
| Commitment: | Annual |
| License type: | Subscription |
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